DigitalRiffic
3600 Grand Ave. #406
Oakland, CA 94610

Customer Service:
Toll Free 1-877-245-5392
Local  510-629-6970

Phone & Studio Hours
10am-7pm M-F
11am-2pm Sat & Sun

Info@DigitalRiffic.com

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Find quick answers to your questions below...
General Questions
• Can I combine Photos, videotape and film reel footage on a single DVD?
• Do you convert photos/slides and negatives?
• How long will it take to digitize my whole order?
• What can be digitize?
• What is the best way to preserve my media?
• Where is the actual work done?
• Why digitize my media?
• Why not digitize my media myself?
• Why Choose DigitalRiffic?
• What is our Mission?
• Is it safe to ship my media?
• How long do you keep copies of media?
Photo/Slide & Negative FAQS
• Do I need Cleanscan?
• Do you clean the photos before scanning?
• Do you scan photos in albums?
• Do you scan photos over 8.5"by 11"?
• How does DigitalRiffic organize images on my finished CD/DVD?
• How does photo restoration work?
• My slides are housed in carousels, magazines or protective slide display pages, can I send them in the original packaging?
• What are the available formats?
• What format of originals do you scan?
• What is Cleanscan?
• What is Digital Ice Technology?
• What is PPI or DPI? What is resolution, what resolution do I need?
• What is the difference between Photo CD's and Photo DVD's
• What resolution should I choose?
• Will I be able to view my images and play them on a DVD player?
Video FAQS
• Can DigitalRiffic transfer only a part of my videotape to DVD?
• Can DigitalRiffic transfer only a part of my videotape to DVD?
• Can DigitalRiffic transfer only a part of my videotape to DVD?
• Can DigitalRiffic trarnsfer PAL videotapes?
• Does DigitalRiffic repair broken videotapes?
• How does DigitalRiffic transfer video? What does the process involve?
• How many home videos will fit on a single DVD?
• How much does it cost to transfer a videotape?
• Is DigitalRiffic DVD's compatible with all DVD players?
• What if the videotape is just slightly over 2 hours in length?
• What is a navigation menu and chapters?
• What videotape formats does DigitalRiffic accept?
Film FAQS
• How can I tell how much feet of film are on a reel?
• How many feet of film will fit onto a single DVD?
• How many minutes of footage are on my home movie film reels?
• How much does it cost to digitize my film?
• Is the film cleaned thoroughly before digitally converted?
• What format will my digitally transferred film be in?
• What if my home movie film is broken, can DigitalRiffic technicians fix it?
• What is involved with sound film?
• What process do you use to transfer film?
• What types of film formats does DigitalRiffic convert?
Audio FAQS
• Does DigitalRiffic transfer Audio formats?
• What audio formats does DigitalRiffic transfer?
• What is Audio Restoration?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
Return Policy
• What is your return policy?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping Policy
• DigitalRiffic Ship to Company Info
• How long will it take once DigitalRiffic ships my items back to me?
• How should I package my Media for shipping?
• Shipping
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• How does the expedite fees work?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?